Question 1

Does MuleBuy sell the goods on this site?

Accepted Answer

No. MuleBuy is a purchasing agent: it buys from Chinese third-party shops in your name, photographs the parcel in its warehouse, then you book an international SKU. mulebuyspreadsheets.co.uk is an independent information desk. Orders, payment and claims stay on https://mulebuy.com/. The cards on mulebuyspreadsheets.co.uk are a reading of the finds index, not stock MuleBuy owns. Payment never happens on this hostname.

Question 2

Can I use MuleBuy in a local language?

Accepted Answer

The official app language switcher is independent of this desk. We measured the public site on 2 Oct 2026. Field names in the estimator often stay English even when the chrome is translated. The delivery address must still match the United Kingdom. Switching chrome language on mulebuyspreadsheets.co.uk does not change the official app. Confirm the in-app language the morning you order toward the United Kingdom.

Question 3

Why does the catalogue return nothing for local words?

Accepted Answer

The finds index this desk reads is English (sneakers, hoodie, jacket). Local words often return zero cards — that is an English index, not an empty shop. Type the English key. Measured 2 Oct 2026 via /api/products/ on mulebuyspreadsheets.co.uk. The category wall still exposes the English keys (sneakers, hoodie, jacket) so you can paste them into /api/products/ on mulebuyspreadsheets.co.uk. Measured 2 Oct 2026.

Question 4

How many times do I pay?

Accepted Answer

Twice: first the goods plus China domestic shipping into the warehouse, later the international line to the United Kingdom. Between those payments you can consolidate. This desk never charges you; MuleBuy does, in-app. Warehouse photos sit between the two payments. Do not book international freight to the United Kingdom until you have accepted QC in-app.

Question 5

Why does the official site show dollars while this desk shows GBP?

Accepted Answer

On the official SPA the currency switcher has been observed to change the symbol without converting the digits. This desk converts the China warehouse card to GBP as a dated display (X-Rates 2 Oct 2026), not a checkout price. Re-read the number in-app the morning you pay. If the official SPA still prints USD digits after you pick GBP, trust the digits and https://mulebuy.com/estimation/, not this HTML. Display rate dated 2 Oct 2026.

Question 6

How do I pay?

Accepted Answer

Only inside https://mulebuy.com/. Typical rails are card, PayPal and balance top-up — confirm in the official FAQ the same day. mulebuyspreadsheets.co.uk never takes card data and does not store a saved method. Register links on this desk never collect card numbers. Those fields exist only on https://mulebuy.com/. mulebuyspreadsheets.co.uk has no saved method.

Question 7

What is volumetric weight?

Accepted Answer

Most air SKUs bill max(actual, L×W×H/divisor) with the result in kilograms (the widget shows grams). A puffy jacket is light on the scale and expensive in volume. Geometry only — live money is in https://mulebuy.com/estimation/ with destination the United Kingdom. The widget uses 35×25×10 cm and 1000 g as a lab habit; your carton will differ. Open https://mulebuy.com/estimation/ with destination the United Kingdom before you pay freight.

Question 8

Who pays duties into the United Kingdom?

Accepted Answer

Who pays import charges into the United Kingdom is on the booked SKU. Royal Mail can add a collect fee. Source: HMRC. Estimator destination GB. Northern Ireland is often another carrier product. No declared-value coaching. Prepaid vs collect is chosen when you submit the parcel, not when you buy the goods. Read the SKU heading and HMRC the same morning.

Is MuleBuy legal in UK?

Spreadsheet / finds / QC / Shipping